Lead Clerk
Company: WinCo Foods
Location: Layton
Posted on: March 17, 2023
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Job Description:
About Us Join our Winning Team today and start your ownership
journey WinCo Foods is a rapidly growing family of over 135 grocery
stores, complete with our own distribution centers and
transportation network. We're proud to operate across 10 states
west of the Rockies with more than 20,000 employee owners. At WinCo
Foods we act like owners - because we are We believe, as the Low
Price Grocery Leader, that we make the lives of the communities
where we operate better by giving them the best possible prices to
feed their families and by focusing on the success, well-being and
diversity of our employee owners. Currently, WinCo is the third
largest Employee-Owned company in the United States. WinCo has more
than 500 millionaire employee-owners in our Employee Stock
Ownership Plan (ESOP). Once eligible, you can start your journey to
ownership with an annual gift of stock equaling 20% of what you
make each year. (ESOP available at most locations and subject to
vesting) WinCo Foods offers the very best benefits in the industry,
with low cost, high quality medical benefits with rates as low as
$40 a month, enrollment in our ESOP after 6 months, eligible for 6
paid holidays after 6 months, sick leave, and paid vacation after
one year (amount based on hours worked), career advancement
opportunities, competitive wages, employee assistance program,
discount program - and even voluntary benefits like Pet Insurance
Overview Job Summary Assist management with the operations of the
store by performing clerk duties in the designated department
(grocery or freight), leading by example, and assisting the
department manager in general department operations as directed.
Answer customer questions and complaints in a professional manner
and assure all customers receive fast, friendly service. Perform
the duties of a grocery clerk, cashier and/or freight stocker in
addition to assisting assigned employees in the performance of
their tasks as appropriate, including notifying them of their
breaks and lunches. Consistently provides friendly, courteous
service to internal and external customers. Performs other related
work. Typical Duties and ResponsibilitiesSeeks opportunities to
welcome, engage, serve and thank customers. Maintains and
encourages an atmosphere of friendly, enthusiastic customer service
with an emphasis of taking care of the customer. Provides customer
service by performing the duties of a clerk in the designated
department (grocery or freight). Refer to Grocery Clerk,
Cashier/Checker and/or Freight Stocker job descriptions for
complete list of responsibilities.Performs a lead role in customer
service which may include handling customer complaints and
requests, approving checks, selling gift certificates, issuing
refunds, receiving returned check payments and answering any
questions the customer must have.Continuously monitors area
activities, including customer traffic flow, coverage of checkout
lanes, etc.Maintains cleanliness and eye-appeal of work area,
storage area, equipment and retail displays according to company
policy and legal regulations; and cleans work area by mopping,
sweeping, taking out garbage, etc.Ensures the department/area of
responsibility is kept clear of excess carts, baskets, garbage,
etc.Monitors arrivals, breaks, lunches and departures of employees
in area of responsibility. Communicates with immediate supervisor
regularly.Assists immediate supervisor as needed or
directed.Assists clerks by providing direction and leadership,
demonstrating and performing clerk responsibilities and assigned
tasks, and answering employee questions.May monitor cashier money
handling procedures and assists with scan system procedures (i.e.
UPC codes not on file, scan pricing errors, etc.).May fill
department racks/shelves, displays, coolers, handle and use
cleaning materials, department machines and equipment, pull
cardboard and face the wall and aisles, perform cashiering duties,
perform other duties as needed or directed.Maintains a constant
awareness of customer and employee safety.Stocks and rotates
merchandise in any area of the store as needed.Performs other
duties as assigned or needed.RequirementsEducation: High School
Diploma or equivalentExperience:Communicating clearly and
professionally, utilizing excellent verbal, written and
inter-personal communication skills, establishing and maintaining a
good rapport with co-workers, supervisors, vendors, customers and
others.Providing leadership, exhibiting interpersonal skills by
maintaining composure and professionally addressing difficult and
sometimes angry individuals including customers, vendors and
co-workers.Applying clear understanding of overall company
practices, including in-depth knowledge of polices/procedures, in
order to effectively judge and react to customer
activity.Demonstrating initiative and self-direction to perform a
variety of simultaneous skills (multi-tasking).Conducting visual
inspections, reading reports, computer printouts, register and
computer screens, etc.Perform basic math (add, subtract, multiply
and divide) and compute weights and measures.Perform primary duties
efficiently and accurately with honesty and integrity.Ability
to:Consistently provide friendly, courteous service to internal and
external customers. Work any scheduled work shifts including
evenings, graveyard, overnight, weekends and holidays as scheduled
or required.Perform all duties described in the appropriate
department specific job description (grocery clerk, cashier and/or
freight stocker).Understand overall company practices through
previous experience in designated department (grocery or freight)
or equivalent.Properly use cleaning chemicals in accordance with
manufacture's guidelines and instructions.Properly handle food
products per State and County laws, and WinCo standards.Reach, lift
and maneuver objects of varying dimensions and weights up to 50
lbs. frequently.Stand for long periods of time, walk and move
rapidly, bend, stoop, twist and turn frequently.Perform duties with
mental alertness involving potential hazards with respect to
related procedures, machines, equipment and work aides.Understand
state & federal regulations if certification is needed.Perform
primary duties efficiently and accurately.Additional
Requirements:Must be at least 21 years oldFood Handlers
Certification (Per State Laws)Machines and Equipment Operated:Refer
to appropriate department specific job description (grocery clerk,
cashier and/or freight stocker) for complete list.The above
statements are intended to describe the general nature of work
performed by the employees assigned to this job. All employees must
comply with Company policies and applicable laws. The
responsibilities, duties and qualifications required of personnel
may vary. EEO/Inclusivity As WinCo Foods continues to grow, our
diversity-from our variety of perspectives and wide range of
experiences-is essential to our strategy and success. We are
committed to continue to cultivate and celebrate an inclusive
environment in which all employees are valued and respected
regardless of their race, color, religion, sex, sexual orientation,
gender identity, national origin, veteran, or disability
status.
Keywords: WinCo Foods, Layton , Lead Clerk, Other , Layton, Utah
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