Customer Service Representative

Company: Drain Tech
Location: Layton
Posted on: November 25, 2022

Job Description:

*Overview*

Drain Tech is seeking a detail oriented individual to join our team as a part time Customer Service Rep / Dispatcher. We are a small but growing drain cleaning / plumbing company located in Layton and treat our employees like family.

This position requires in person training at our Layton office to start but would then be fully remote. The typical work day will be from 12 PM to 5 PM Monday to Friday with after hours phone coverage 2 to 3 weeknights per week and 1 to 2 Saturdays and 1 to 2 Sundays per month. Pay is hourly from 12 PM to 5 PM and commission after hours.

This position is responsible for interacting with customers on the phone and via email to book drain cleaning service calls. The ideal candidate should be energized by working in a fast paced environment. To thrive in this role, you must be detail oriented, polite, and positive. Prior experience with home service businesses and field service management software is a plus. We use ServiceTitan.

*Qualifications, Knowledge, Skills and Abilities: *

* Telephone / personal communications skills
* Organization / multitasking
* Extremely detail oriented
* Problem solving
* Independent thinker
* Adaptability
* Strong computer skills

*Additional Information: *

* Pay: Starting at $13 to $16 per hour depending on experience

*Work Remotely*

* Yes

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Benefits:
* Flexible schedule
* Work from home
Schedule:
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Night shift
* On call
* Weekend availability
Supplemental pay types:
* Bonus pay
* Commission pay

Application Question(s):
* Have you used ServiceTitan before?
* Have you worked for home service businesses before (e.g., plumbing)?

Work Location: Hybrid remote in Layton, UT 84041%58047475%

Keywords: Drain Tech, Layton , Customer Service Representative, Other , Layton, Utah