Customer Care Representative

Company: Hawx Services, LLC
Location: Layton
Posted on: May 16, 2022

Job Description:

Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members. At Hawx we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, Hawx is driven to achieve excellence-a goal that begins with our individual team members. At Hawx, we understand how important it is to recruit and reward people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

The Customer Care Representative is responsible for assisting customers by ensuring excellent customer service, responding efficiently to customer inquiries, and maintaining high customer satisfaction. This position takes on average 40 -100 calls per day depending on the time of year and season.

Responsibilities

• Provide written and verbal communications to our customers in a manner that demonstrates our culture of caring
• Take ownership of customer cases to full resolution, communicating efficiently with internal departments when needed
• Continuously learn and improve product knowledge
• Managing customer expectations effectively, and solving issues related to fulfillment and order inaccuracy
• Perform other duties and assignments as requested
  
  Required Skills
  
  • Ability to build rapport and positively engage and work with employees and customers
  • Ability to prioritize, multitask and deliver results
  • Positive and professional demeanor - from attitude to appearance
  • Excellent written and verbal communication skills
  • Eagerness to go above and beyond to address customer and employee needs
  • Ability to fully complete tasks and responsibilities in a timely manner with effective feedback to Hawx operational leadership
  • Ability to follow guidelines in accordance with best practices and protocols
  • Capable of respectfully working together with Service Supervisors and Service Specialists to create a high performing culture at the branch level
    Salary & Benefits
    
    • $16.00 + DOE
    • Medical, dental, vision and life insurance plans offered after 90 day probation period
    • Paid training
    • PTO & Paid Holidays
    • 401K
      Hawx Services, LLC is an Equal Opportunity Employer committed to fostering an inclusive work environment with the most qualified employees. Both in our hiring process and in the experiences that our team members have as employees, Hawx is committed to diversity, equity, and inclusion. Accordingly, Hawx is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.

Keywords: Hawx Services, LLC, Layton , Customer Care Representative, Other , Layton, Utah