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Bilingual Account Operations Associate (English + Mandarin)

Company: Wayfair Inc.
Location: Layton
Posted on: June 13, 2021

Job Description:

Bilingual Account Operations Associate (English + Mandarin) Benefits: Medical, Dental, Vision coverage starts day 1 $5,250 in eligible Tuition Reimbursement Employee Discount 401(k) with company match up to 4% Paid Time Off Paid Parental Leave Paid Day of Voluntary Service What You'll Do In this interactive role, you will focus on partnership and relationship building while maintaining a high standard of operational commitment. You can expect to: Act as a partner and liaison for the supplier / customer relationship Engage suppliers to solve operational issues and quicken customer resolution Monitor supplier compliance and expectations and provide quantifiable results Proactively suggest process change and be an efficiency leader Employ data-driven collaboration to secure reliable, continual improvement Identify areas of opportunity for stakeholders to improve their effectiveness What You'll Need Must be fluent in English and Chinese Mandarin Associate's degree or equivalent military and/or work experience Superior written and verbal communication skills; comfort on the phone Ability to articulate and negotiate with external partners effectively Confidence as a self-starter, and skilled at prioritization Strong attention to detail and engagement in solution-oriented problem solving A desire to determine root causes of problems to implement solutions Experience with collaborative G Suite Tools or their Microsoft / Open Office equivalents Who We Are Are you detail-oriented, organized, and a strong communicator? Are you comfortable partnering with home goods suppliers and working with a diverse group of stakeholders? Are you looking to work at a fast-paced, high growth company with a strong team? Do you have enterprise experience in procedure or customer oversight? If so, the Order Management Operations team is looking for an enthusiastic, self-motivated and quality-driven Account Operations Associate to join our business as we continue our ambitious plan to build the best online home goods customer experience. The Service Operations team is the team that builds relationships with suppliers and ensures a smooth order experience for our customers. We analyze the root cause of operational complications, and partner with thousands of suppliers to ensure customer orders are delivered as expected and reflect true customer care. Maine Order Management is the lead group within service responsible for an immediate impact on the company's supplier network and provides leadership opportunities within the organization. Our team focuses on promises, and ensuring those promises to our customers are kept. Visit https://www.wayfair.com/about/ to read more about our customer promise and mission.About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.PDN-936cc323-f4f2-43c6-8b2c-a80555a4fe8f

Keywords: Wayfair Inc., Layton , Bilingual Account Operations Associate (English + Mandarin), Other , Layton, Utah

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