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Remote - Seasonal Customer Experience Representative

Company: Bed Bath & Beyond
Location: Layton
Posted on: May 11, 2020

Job Description:

Please note- There is a temporary remote work from home requirement. You must be able to provide a wired internet connection and a distraction-free work area within your remote work-space. Work arrangement WILL move to an in-office call center environment at our Layton, UT contact center in the future.

Training Schedule: 9am - 5pm, Monday through Friday for two weeks

Shifts Available after training: 1pm - 10pm with various days off to choose from.

* If you are interested in a Part-Time position, please let your recruiter know.

Are you looking for a Noticeably Better Contact Center? Then keep reading--- Bed Bath & Beyond has an inbound contact center! What does that mean? No cold calls! We also believe that Customer Service should be our main focus. Could this get any better? YES! You have free range with your customer, scripting isn't in our vocabulary. We want you to be able to be the amazing person we hired and to showcase all of your talents and abilities.

Now that I have your attention, check out what else we have to offer.

Benefits:

Paid Training

Monthly Bonus Program

Employee Incentives Program

Brand new benefits Suite

Year-round associate discount to all Bed Bath & Beyond chain of specialty stores (including buybuyBaby, Cost Plus World Market, and Harmon Face Values)

Paid Time Off

Flexible Schedules

Responsibilities & Goals:

Respond to and resolve customer queries through phone and email, quickly and effectively. Educate and empower our customers. Knowledge is power! Become an expert! Proficiently maneuver systems and engage the customer. Takes pride in attendance and being timely.

Preferred Qualifications:

High School Diploma or GED Strong computer skills; ability to operate multiple software applications and perform internet searches fluently Effective problem-solving skills needed to provide quick solutions for inquiries Possesses empathy, self-control & superior communication skills Coach-able and open to constructive feedback

You will love this job because:

You like making things easier for customers and colleagues. If there's a roadblock, you want to smooth it out. You bring solutions to the table, not just problems (But you aren't afraid to point out what we can improve on). You're a positive person and you know how to look on the bright side. You love learning new ways of doing things. Change is not scary for you!

Keywords: Bed Bath & Beyond, Layton , Remote - Seasonal Customer Experience Representative, Other , Layton, Utah

Click here to apply!

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