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Customer Support Specialist (Layton,UT)

Company: Teleperformance
Location: Layton
Posted on: March 27, 2020

Job Description:

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.We are a team of 300,000 + passionate employees. Located in 80 counties with 400 + facilities and 218,000 workstations.Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.Your ImpactOur Customer Service Representatives will be supporting a Tech startup looking to change the Healthcare system, providing a concierge level of support to our customers. You will be the eyes and ears for our team, fielding complex customer inquiries while learning and navigating the healthcare system on behalf of our customers. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Your Responsibilities

  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Appropriately communicate with members via phone and email
  • Be on the frontlines of addressing and resolving a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Provide excellent customer service through active listening
  • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
  • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
  • Work with confidential customer information and treat it sensitivelyWhat We're Looking for
    • Over 18 years of age
    • Ability to type 30 wpm
    • High School Graduate or GED
    • Comfort with desktop computer system
    • Proven oral and written communication skills
    • Compassionate and patient customer service mindset
    • Ability to interact with various types of customers
    • Prior customer service or healthcare experience is a plusBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is located at 2261 Grant Ave, Ogden UT 84401Contact us at 801-###-####Teleperformance is an Equal Opportunity Employer Associated topics: assistance, deskside, help, help desk, information technology support, patient, support, support specialist, technician iii, technician iv

Keywords: Teleperformance, Layton , Customer Support Specialist (Layton,UT), Other , Layton, Utah

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