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Regional System Administrator

Company: balchem
Location: Layton
Posted on: June 25, 2022

Job Description:

COMPANY OVERVIEW:
Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in New Hampton, New York, (Hudson Valley area) and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ - BCPC) with annual revenues over $700 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com
POSITION SUMMARY:
The Regional System Administrator is the initial point of contact for troubleshooting server hardware, software, desktop, laptop, printer and peripheral problems. The administrator must be able to perform routine and emergency maintenance on servers, switches, and phone systems for both their local facility and remote facilities as needed. Responsibilities for the position include identifying, researching and resolving user issues, call ownership, as well as documenting, tracking and monitoring of problems/tickets to ensure timely resolution. The ability to recognize and escalate priority issues/tickets and translate technical terms into non-technical language is critical to the success of this role. This position has frequent contact with desktop and laptop end-users, peers and managers. The regional administrator must exercise independent judgement, as well as demonstrate a continuous positive attitude and be a team player.
ESSENTIAL FUNCTIONS:

Assist in the maintenance of servers, ethernet networks, network cabling, and other related equipment, devices, and systems
Install, configure, and maintain servers, switches and other enterprise equipment
Follow standard operating procedures, best practices and regulatory policies; accurately log and document activities and information using help desk software and other tools in accordance with department policies and procedures
Take ownership of and work to resolve user issues, requests and tickets submitted through the help desk system daily
Answer staff questions, concerns and issues in person, by phone and via ticket system on all company supported applications
Install, image, and configure desktop and laptop computers, networks and direct attached printers for current and new end users
Diagnose and resolve technical hardware and software issues including affected desktops, laptops, and printers as well as servers, switches, and network-based devices
Assist and mentor first-level Help Desk Technicians as required
Assist other IT staff members in the implementation of major system changes, network redesign and system integrations
Document all new installations, configurations and changes made to any network, server, telephony systems
Research, investigate, and document user questions, problems and concerns using available information resources and advise users on appropriate courses of action
Document & research commonly occurring issues and fixes
Work with vendors in a collaborative manner to resolve issues and bring about product enhancements
Learn fundamental operations of commonly used software, hardware, and other equipment
Understand complexity and interdependencies of the various systems, applications and infrastructure deployed in support of information technology services
Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
Other duties as assigned

REQUIREMENTS:

BS degree or equivalent certification(s) (MCSA, MCSE, CCNA, A+, Net +, Sec +)
Minimum of 4 years of Information Technology experience
Ability to build a rapport with and elicit problem details from end users as well as troubleshoot in a productive and efficient manner
Knowledge of network protocols including TCP/IP
In-depth knowledge of Microsoft Operating systems including Windows 10, Windows Server 2012 R2/2019.
Knowledge of group-based access control and file/application permissions principles
Knowledge of or experience with virtualization technology
Ability to travel at least 2 times per quarter to other facilities to assist in projects, implementations and preventative maintenance
Experience with telephony concepts and equipment, ShoreTel/Mitel preferred
Demonstrated interpersonal skills and abilities, particularly the ability to communicate technical information to non-technical personnel
Experience using and supporting Microsoft Office products
Skills at organizing resources and establishing priorities
Ability to learn, install, configure and maintain various types of hardware and software
Willingness and ability to work weekend or late evening hours as required
Capability to be self-sufficient as the sole IT staff member in a moderate size office/plant environment, yet recognizing when to reach out for guidance or assistance
Ability to assess the impact, urgency and importance of an issue and act or escalate accordingly

#IN
Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.PI183128707

Keywords: balchem, Layton , Regional System Administrator, IT / Software / Systems , Layton, Utah

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