Fulfillment Operations Team Leader
Company: Target
Location: Layton
Posted on: August 4, 2022
Job Description:
Description: ALL ABOUT TARGETAs a Fortune 50 company with more
than 350,000 team members worldwide, Target is an iconic brand and
one of America's leading retailers.Working at Target means the
opportunity to help all families discover the joy of everyday life.
Caring for our communities is woven into who we are, and we invest
in the places we collectively live, work and play. We prioritize
relationships, fuel and develop talent by creating growth
opportunities, and succeed as one Target team. At our core, our
purpose is ingrained in who we are, what we value, and how we work.
It's how we care, grow, and win together.ALL ABOUT
FULFILLMENTExperts of operations, process and efficiency who enable
a consistent experience for our guests by ensuring guests get what
they want, when they want it, and how they want it. The fulfillment
team picks, sorts, preps and packs products safely, efficiently and
effectively to deliver convenience and quality for our guests.At
Target, we believe in our team members having meaningful
experiences that help them build and develop skills for a career.
The role of a Fulfillment Operations Team Leader can provide you
with the:
- Knowledge of guest service fundamentals and experience building
a guest first culture on your team
- Knowledge of retail business fundamentals including: department
sales trends, inventory management, guest shopping patterns,
pricing and promotions strategies
- Skills in planning department(s) daily/weekly workload to
support business priorities and deliver sales goals
- Skills in process improvements and workload efficiency
- Experience leading a team of hourly team members including:
skills in interviewing, developing, coaching, evaluating and
retaining talentAs a Fulfillment Operations Team Leader, no two
days are ever the same, but a typical day will most likely include
the following responsibilities:
- Demonstrate a service culture that prioritizes the guest
service experience. Model, train and coach expectations to deliver
the service standard
- Drive fulfillment goals, understand your role in supporting
sales growth and how your departments and team contribute to and
impact total store profitability
- Utilize your workload planning tools to complete all scheduled
workload ensuring all orders are fulfilled to meet the delivery and
service standards
- Review all fulfillment reporting to identify gaps and develop a
plan to resolve
- Create a scheduling plan in partnership with your ETL based off
of monthly and weekly fulfillment business workload
- Be an expert of operations, accuracy, process and
efficiency
- Enable efficient delivery to our guests by leading pick, pack
and ship fulfillment work
- Evaluate and recommend candidates for open positions and
develop a guest-centric team
- Establish clear goals and expectations and hold team members
accountable to expectations
- Lead team onboarding and learning
- Lead and coach the team to ensure accuracy and efficiency in
all fulfillment processes
- Close knowledge and skill gaps through training and
experiences
- Work a schedule that aligns to guest and business needs (this
includes early morning, evening, overnight shifts and
weekends)
- Ensure supplies are ordered timely and stocked
- If applicable, as a key carrier, follow all safe and secure
training and processes
- Demonstrate a commitment to diversity, equity, and inclusion
through continuous development, modeling inclusive behaviors, and
proactively managing bias
- Always demonstrate a culture of ethical conduct, safety and
compliance; lead team to work in the same way and hold others
accountable to this commitment
- Address store needs (emergency, regulatory visits, etc.)
- Support guest services such as back-up cashier, order pick up
(OPU) and Drive up (DU) and maintain a compliance culture while
executing those duties, such as compliance with federal, state, and
local adult beverage laws
- All other duties based on business needsWHAT WE ARE LOOKING
FORWe might be a great match if:
- Working in a fun and energetic environment makes you
excited.... We work efficiently and as a team to deliver for our
guests
- Providing service to our guests that makes them say I LOVE
TARGET! excites you.... That's why we love working at Target
- Leading teams who are stocking, setting and selling Target
products sounds like your thing... That's the core of what we
do
- You aren't looking forMonday thru Friday job where you are at a
computer all day... We are busy all day (especially on the
weekends), making it easy for the guest to feel welcomed, inspired
and rewardedThe good news is that we have some amazing training
that will help teach you everything you need to know to be a
Fulfillment Operations Team Leader. But, there are a few skills you
should have from the get-go:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude
- Effective communication skillsWe are an awesome place to work
and care about our teams, so we want to make sure we are clear on a
few more basics that we expect:
- Access all areas of the building to respond to guest or team
member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 40
pounds
- Flexible work schedule (e.g., nights, weekends and holidays)
and regular attendance necessaryAmericans with Disabilities Act
(ADA)Target will provide reasonable accommodations (such as a
qualified sign language interpreter or other personal assistance)
with the application process upon your request as required to
comply with applicable laws. If you have a disability and require
assistance in this application process, please visit your nearest
Target store or Distribution Center or reach out to Guest Services
at 1-800-440-0680 for additional information.Qualifications:
Keywords: Target, Layton , Fulfillment Operations Team Leader, Hospitality & Tourism , Layton, Utah
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