LaytonRecruiter Since 2001
the smart solution for Layton jobs

Guest Service Supervisor

Company: Home 2 Suites Layton
Location: Layton
Posted on: July 30, 2022

Job Description:

Job DescriptionOVERALL RESPONSIBILITIESTo ensure front desk operations run smooth and assist General Manager with running the hotel.WORKING RELATIONSHIPSReports to: General ManagerSupervises: Front Desk / Night Audit StaffInterfaces with: Guests, vendors and associatesPRIMARY JOB DUTIES

  • Committed to ensuring every guest leaves satisfied.
  • Provides a personal example of commitment to guest service by responding to each guests needs.
  • Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest service.
  • Ensures hotel standards contribute to the delivery of consistent guest service.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Ensure front desk staff comply with unit cash handling, credit and check cashing policies and procedures.
  • Ensure hotel staff is knowledgeable about incoming groups and new accounts.
  • Responsible for making front desk schedule and ensuring all shifts are covered.
  • Communicate with the Director of Sales to be informed of recent developments and upcoming events.
  • Knows the hotels demand segments and sources of business for each.
  • Ensure proper rates and inventory are loaded correctly.
  • Assist the General Manager with city ledger billing and maintenance.
  • Ensure daily checklists are completed.
  • Ensure front desk area is kept clean and presentable for guests.
  • Be knowledgeable of all brand specific front desk requirements and current promotions.
  • Other duties as assigned by your General Manager.JOB QUALIFICATIONS
    • Ability to verbally communicate effectively with guests and co-workers.
    • Prolonged periods of standing and/or walking
    • Pushing, pulling, bending, stooping, upward reaching
    • Able to lift a minimum of 25 lbs.
    • Smile and provide a pleasant place for our guests
    • Computer skills are required

      Job Posted by ApplicantPro

Keywords: Home 2 Suites Layton, Layton , Guest Service Supervisor, Hospitality & Tourism , Layton, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Layton RSS job feeds