Guest Service Supervisor

Company: Home 2 Suites Layton
Location: Layton
Posted on: July 30, 2022

Job Description:

Job DescriptionOVERALL RESPONSIBILITIESTo ensure front desk operations run smooth and assist General Manager with running the hotel.WORKING RELATIONSHIPSReports to: General ManagerSupervises: Front Desk / Night Audit StaffInterfaces with: Guests, vendors and associatesPRIMARY JOB DUTIES

• Committed to ensuring every guest leaves satisfied.
• Provides a personal example of commitment to guest service by responding to each guests needs.
• Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest service.
• Ensures hotel standards contribute to the delivery of consistent guest service.
• Assist in pre-registration and blocking of reservations when necessary.
• Ensure front desk staff comply with unit cash handling, credit and check cashing policies and procedures.
• Ensure hotel staff is knowledgeable about incoming groups and new accounts.
• Responsible for making front desk schedule and ensuring all shifts are covered.
• Communicate with the Director of Sales to be informed of recent developments and upcoming events.
• Knows the hotels demand segments and sources of business for each.
• Ensure proper rates and inventory are loaded correctly.
• Assist the General Manager with city ledger billing and maintenance.
• Ensure daily checklists are completed.
• Ensure front desk area is kept clean and presentable for guests.
• Be knowledgeable of all brand specific front desk requirements and current promotions.
• Other duties as assigned by your General Manager.JOB QUALIFICATIONS
  • Ability to verbally communicate effectively with guests and co-workers.
  • Prolonged periods of standing and/or walking
  • Pushing, pulling, bending, stooping, upward reaching
  • Able to lift a minimum of 25 lbs.
  • Smile and provide a pleasant place for our guests
  • Computer skills are required
    
    Job Posted by ApplicantPro

Keywords: Home 2 Suites Layton, Layton , Guest Service Supervisor, Hospitality & Tourism , Layton, Utah