Customer Service Specialist

Company: balchem
Location: Layton
Posted on: May 15, 2022

Job Description:

COMPANY OVERVIEW:
Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters are located in New Hampton, New York, (Hudson Valley area) and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ - BCPC) with annual revenues over $640 million and a market cap exceeding $3.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com
POSITION SUMMARY:
Responsibilities include processing domestic and international customer orders, entering complaints, and processing return authorizations and issuing account credits. This position will work closely with sales, supply chain, production, accounting, quality, and shipping/freight forwarders.
ESSENTIAL FUNCTIONS:

Process customer orders accurately and follow them from order entry through final delivery
Handle customer questions and inquiries in a quick, accurate, and professional manner; ensuring all issues are communicated to customer
Work closely with the planning, shipping and 3rd party logistics to ensure customer orders are filled in a timely and accurately manner; proactively communicate current order status to the customer
Process international orders and proformas. Complete SLI's for our logistics team
Obtain freight quotes for customers
Enter complaints, process credits for damaged or returned product
Communicate directly with customers regarding documentation requests, shipment tracking requests, etc.
Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
Perform other related duties as necessary

REQUIREMENTS:

Minimum 2 years previous customer service required
Experience with Microsoft office products and ERP systems
Ability to multi-task to meet deadlines in a fast-paced environment
Must have excellent problem-solving abilities, show great attention to detail, and have strong follow-up skills
Understanding of export process is helpful
Strong organizational skills required
Excellent written and oral communication skills

WORKING CONDITIONS:

Most work is sedentary

#IN
Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.PI177711985

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