Customer Service Specialist
Company: balchem
Location: Layton
Posted on: May 15, 2022
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Job Description:
COMPANY OVERVIEW:
Balchem Corporation develops, manufactures and markets specialty
ingredients that improve and enhance the health and well-being of
life on the planet, providing state-of-the-art solutions and the
finest quality products for a range of industries worldwide. Our
corporate headquarters are located in New Hampton, New York,
(Hudson Valley area) and we have a broad network of sales offices,
manufacturing sites, and R&D centers, primarily located in the
US and Europe. Founded in 1967, Balchem is a publicly traded
company (NASDAQ - BCPC) with annual revenues over $640 million and
a market cap exceeding $3.0 billion. The company consists of three
business segments: Human Nutrition & Health; Animal Nutrition &
Health; and Specialty Products. Balchem employs over 1,400 people
worldwide who are engaged in diverse activities, committed to
developing the company into global market leadership positions. To
learn more about our dynamic, stable and growing company, visit
www.balchem.com
POSITION SUMMARY:
Responsibilities include processing domestic and international
customer orders, entering complaints, and processing return
authorizations and issuing account credits. This position will work
closely with sales, supply chain, production, accounting, quality,
and shipping/freight forwarders.
ESSENTIAL FUNCTIONS:
Process customer orders accurately and follow them from order entry
through final delivery
Handle customer questions and inquiries in a quick, accurate, and
professional manner; ensuring all issues are communicated to
customer
Work closely with the planning, shipping and 3rd party logistics to
ensure customer orders are filled in a timely and accurately
manner; proactively communicate current order status to the
customer
Process international orders and proformas. Complete SLI's for our
logistics team
Obtain freight quotes for customers
Enter complaints, process credits for damaged or returned
product
Communicate directly with customers regarding documentation
requests, shipment tracking requests, etc.
Follows all safety policies and procedures including use of safety
equipment (PPE) and equipment safeguards
Perform other related duties as necessary
REQUIREMENTS:
Minimum 2 years previous customer service required
Experience with Microsoft office products and ERP systems
Ability to multi-task to meet deadlines in a fast-paced
environment
Must have excellent problem-solving abilities, show great attention
to detail, and have strong follow-up skills
Understanding of export process is helpful
Strong organizational skills required
Excellent written and oral communication skills
WORKING CONDITIONS:
Most work is sedentary
#IN
Balchem is committed to a workplace culture that values and
promotes diversity, inclusion, equal employment opportunities, and
a work environment free of harassment and hostility.PI177711985
Keywords: balchem, Layton , Customer Service Specialist, Hospitality & Tourism , Layton, Utah
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