Customer Service Representative-$17.00/hr
Company: The Home Depot
Location: Layton
Posted on: April 8, 2021
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Job Description:
POSITION PURPOSE
The Customer Service Representative's role is to provide quality
professional customer service that consistently meets or exceeds
Company standards of excellence and customer expectations. The
position is directly responsible for creating, maintaining and
improving customer relationships while interacting with customers
on a daily basis during sales and product inquiry transactions.
Position is also directly responsible for meeting and/or exceeding
sales, individual call quality and various related department
goals.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Answers inbound calls from customers, quickly assesses customer
needs and proactively provides solutions. Provides superior
customer service while handling inbound calls for order placement
and product inquiry. Documents details of customer interaction into
system while on the phone.
Drives repeat business by providing, excellent service, accurate
and thorough product and service knowledge to customers and through
relationship building with customers.
Keeps customers informed on the status of their order, reconciles
errors in a cost effective manner, resolves post-order issues such
as returns and follows up to ensure all customer needs are
fulfilled. Where needed, acts as liaison between customer and
manufacturer, as well as between customer and freight carrier.
Meets or exceeds scorecard requirements for productivity, schedule
adherence, quality and attendance. Completes assignments accurately
despite a large workload.
NATURE AND SCOPE
Position reports to Supervisor Contact Center
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required: HS Diploma/GED
Years of Relevant Work Experience: 0 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles. Located in a
comfortable indoor area. Any unpleasant conditions would be
infrequent and not objectionable.
Knowledge, Skills, Abilities and Competencies: Strong
interpersonal, team and communication skills with customer
focus.
Ability to work under pressure and manage competing priorities.
Keywords: The Home Depot, Layton , Customer Service Representative-$17.00/hr, Hospitality & Tourism , Layton, Utah
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