Front Desk Manager
Company: Black Rock Mountain Resort
Location: Heber City
Posted on: April 18, 2024
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Job Description:
Overview
Elevate Your Career by joining the Black Rock Mountain Resort
Family!
At Black Rock Mountain Resort, we are an Employer of Choice-we
understand that the care of our team members is as important as the
service we provide to our guests and the communities around us.
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We offer all of our employees the following benefits:
Highly competitive wages
Free parking
Hotel room discounts and travel benefits
401K Plan with Employer Match
Additionally, we offer our full-time employees the following
benefits:
Paid Time Off (PTO)
Unlimited Paid Time Off (PTO) rollover
Paid Time Off (PTO) cash out options
Comprehensive employee benefit/insurance programs
Company paid life and AD&D insurance
Tuition reimbursement
7 Paid Holidays
The Black Rock Mountain Resort is an Equal Opportunity
Employer.
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We are looking for a highly motivated, customer focused leader to
join our Front Desk team as Front Desk Manager. The successful
candidate for this role will have a proven track record of
developing a team to provide exceptional service, is open to
learning and leading by example, responds in a professional and
courteous manner to guests and team, as well as being there to
support the team both personally and professionally. If you have
experience in hotel front desk operations, enjoy engaging with
people from all over the world and making meaningful connections,
as well as taking steps to "WOW" people, we want you! This is a
tremendous opportunity for a driven person to grow a career in
hospitality with a world-class property.
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Your Role:
You will oversee the Front Office operations to lead the team in
helping guests discover their "Wanderlust" experience
You will be involved in the Financial performance of the hotel with
responsibilities to include managing the annual budget, maintain
labor costs to forecast/budget, manage spending accounts and review
monthly Profit & Loss reports.
You will develop and mentor a team for the Front Desk Agents, Bell
Staff, Concierge
You will ensure proper training materials are in place and used by
each department. Implement coaching, career planning and
recognition programs for all associates.
You will monitor room inventory, rate and plan availability and
lead the team to maintain average daily rate to ensure revenue
maximization forecasting occupancy.
Participates in Revenue Optimization Committee (ROC) meetings.
You will lead by example to ensure all guest interactions are
handled in a professional manner.
Provide exceptional customer service by being engaging and taking
sincere interest
Check guests in, ensuring proper credit is received, special
requests are noted and fulfilled, and accurate information is
established
Help to resolve problems and "WOW" guests through recovery when
things aren't quite right
Works closely with the Maintenance and Housekeeping teams to
communicate and coordinate the day
Interact with hotel/resort staff in a professional manner,
assisting other departments with necessary information
The Black Rock Mountain Resort is an Equal Opportunity
Employer.
Responsibilities
Ability to respond promptly to guest concerns and questions
Strong time management and organizational skills
3-5 years customer service experience
Knowledge of Infor or similar property management software
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Keywords: Black Rock Mountain Resort, Layton , Front Desk Manager, Executive , Heber City, Utah
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here to apply!
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