Patient Experience Director

Company: Tanner Clinic
Location: Layton
Posted on: January 11, 2022

Job Description:

When it comes to working in healthcare, the grass isn't greener - it's Tan-ner! With so many choices of places to work, why not be part of the clinic with a 110-year tradition of caring for our patients and our employees. Tanner Clinic hires kind, warm, positive individuals whose very nature is service-oriented and who enjoy working with people in a professional atmosphere.Overview: Director of Patient Experience needed for multi-specialty health care clinic in Layton, Utah. Management-level position reporting to the CEO.Duties: Manage the day-to-day operations of the Patient Experience, Marketing, Scheduling, and Patient Services (Reception) departments. Responsible for all planning, budgeting, and decision-making activities for those teams. Address and resolve Physician concerns. Work with department supervisors and managers to ensure the performance and productivity of staff members are evaluated on a regular basis throughout the year and annually. Maintain high quality of care by departments through continuous improvement of standards and protocols.Qualifications: 5-10 years of healthcare experience with progressively increasing management/operations experience. Demonstrated leadership and clinical expertise, personal and professional ethics, and an ability to inspire and motivate others. Bachelor's degree or higher preferred. Strong computer skills with a working knowledge of MS Office, EMR management, billing, and purchasing systems. Demonstrated compassion and understanding for the patient and caring parties. Exceptional verbal and written communication skills. Demonstrated negotiating and financial management skills.

Keywords: Tanner Clinic, Layton , Patient Experience Director, Executive , Layton, Utah